LowPurr / Cat Beds for Indoor Homes
Returns, exchanges, and our quality review process
LowPurr offers a 30-day return policy and reviews return requests with the same practical standard we use on product pages: fit, condition, care details, and clear next steps.
30-day return window
If the cat bed you ordered is not the right size or does not meet the quality standard described on the product page, email [email protected] within 30 days of receiving your order.
Please include your order number, name, shipping address, phone number if available, item name, and the reason for the return. If the item arrived damaged or defective, we may ask for photos or video before confirming the next step.
Helpful photos
Photos should show the full item, the issue area, packaging if relevant, and any size or part concern. Clear photos help us review the request without asking you to repeat the same information.
How the return process works
- 1. Start by email.
Email [email protected] with your order details and reason for return. - 2. We review the request.
We check the order, the product page details, and any photos or videos you provide. - 3. We send instructions.
If the return is approved, you will receive instructions for sending the item back. - 4. Refund, store credit, or exchange is processed.
Any refund, store credit, or exchange is issued after the returned item is received and processed.
What we review
For size concerns, we compare the ordered option with the product page's listed size or weight guidance. For quality concerns, we review stitching, structure, parts, surface condition, and whether the item matches the option selected at checkout.
Some non-quality returns may require the buyer to cover return shipping or handling costs. We will explain the applicable next step by email before you send the item back.
A clearer way to buy
Before ordering, check the product page's "Best for" and "Not ideal for" notes, then compare the size, entry, and care details with your cat's actual habits.